Specialty Pharmacy Liaison
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Job Summary
To support patient access, the full-time Specialty Pharmacy Liaison will manage relationships with specialty pharmacies and distributors, handle escalations, and ensure timely resolution of issues while working remotely.
Key responsibilities
- Manage coordination of specialty pharmacies within HUB operations and conduct teleconferences with each specialty pharmacy provider
- Identify complex cases, triage them for support, and provide ongoing communication regarding patient cases
- Serve as a point of escalation for prior authorization denials and assist with the SPP scorecard
Required qualifications
- Associate or Bachelor's Degree with 2-4 years of relevant experience, or 6-8 years of relevant working experience
- Minimum of 2 years experience in a customer service setting, preferably in a call center environment
- Previous experience in the PBM and/or healthcare industry preferred
- Proficiency in Microsoft Office applications, particularly Excel
- Ability to thrive in a fast-paced environment
Complete Job Description
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