SPP Onboarding Specialist

Job Summary

Owning the full lifecycle of supplier accounts, the remote SPP Onboarding and Growth Specialist will manage onboarding, drive product adoption, and provide ongoing support for enterprise supplier accounts while identifying upsell opportunities to expand revenue.

Key responsibilities:

• Own end-to-end onboarding for new SPP supplier accounts, including configuration and integration setup
• Serve as the primary post-sale contact for enterprise supplier accounts, managing relationships and escalations
• Drive product adoption by guiding suppliers through key SPP features and monitoring account health

Required qualifications:

• 3+ years of experience in SaaS onboarding, implementation, customer success, or account management
• Proven ability to manage multiple enterprise accounts and balance onboarding and support tasks
• Strong technical aptitude with experience in integrations and payment workflow configurations
• Experience in driving upsell or expansion revenue within existing customer portfolios
• Proficiency in Salesforce for account management; Gainsight experience is a plus