Staff Analyst
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Job Summary
As the analytical owner for the Customer Experience domain, the full-time remote Staff Analyst will develop metrics and frameworks to evaluate customer interactions, drive policyholder retention strategies, and shape data-driven decision-making across teams.
Key responsibilities
- Own analytics for the Customer Experience domain, developing metrics and frameworks to assess the customer journey
- Serve as the analytical Subject Matter Expert for policyholder retention, identifying key drivers and risks while coordinating analytical efforts
- Define and prioritize the analytics roadmap, proactively identifying high-value problems and translating them into actionable strategies
Required qualifications
- 7+ years of experience in Analytics, Decision Science, or a related quantitative field
- Advanced SQL skills and experience with business intelligence tools such as Tableau or Power BI
- Proficiency in Python, R, or similar programming languages for statistical analysis
- Expertise in experimental design and applied statistical reasoning
- Strong business acumen with a proven ability to influence cross-functional teams
Complete Job Description
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