Staff Application Support Technician
Job Summary
To support a growing team, the part-time Staff Application Support Technician will provide expert-level Salesforce support, manage Jira and ServiceNow for issue tracking, and collaborate with development teams, primarily working remotely with occasional on-site meetings.
Key Responsibilities:
- Provide advanced support for Salesforce applications, including troubleshooting and configuration
- Utilize Jira and ServiceNow to manage workflows and resolve application-related incidents
- Develop and maintain documentation of application support processes and workflows
Required Qualifications:
- Proven experience supporting Salesforce with a deep understanding of its functionality
- Proficiency in Jira for issue tracking and workflow management
- Hands-on experience with ServiceNow for ticketing and incident management
- Strong ability to create clear and detailed process documentation
- Collaborative mindset for working with cross-functional teams to resolve issues
Complete Job Description
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