Staff Application Support Technician
Job Summary
To provide high-level application support, the remote Staff Application Support Technician will manage Salesforce applications, utilize Jira and ServiceNow for issue tracking, and collaborate with development teams to ensure efficient communication and resolution of support issues.
Key Responsibilities:
- Provide expert-level support for Salesforce applications, including troubleshooting and issue resolution
- Utilize Jira and ServiceNow to track issues and manage workflows effectively
- Develop and maintain detailed documentation of application support processes and workflows
Required Qualifications:
- Proven experience supporting Salesforce with a deep understanding of its functionality
- Proficient in Jira for issue tracking and workflow management
- Hands-on experience with ServiceNow for ticketing and incident management
- Strong ability to create clear and detailed process documentation
- Comfortable collaborating with developers and cross-functional teams
Complete Job Description
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