Staff Backend Engineer

Job Summary

Seeking a full-time Staff Backend Engineer to build and enhance systems for a world-class Customer Experience platform, focusing on complex backend solutions and technical leadership in a collaborative environment based near San Francisco, New York City, or Seattle.

Key Responsibilities

• Lead architecture and delivery of multi-team initiatives, ensuring alignment between customer impact and long-term platform health
• Design and implement reliable, high-scale backend services while improving support request workflows and automation
• Collaborate with cross-functional teams to translate customer needs into effective technical solutions and drive product delivery

Required Qualifications

• 9+ years of software engineering experience with a focus on complex backend systems
• Demonstrated expertise in customer experience domains, particularly in building operationally complex customer-facing systems
• Proficiency in designing and operating high-scale backend services, with experience in Python, Elixir, and/or Postgres preferred
• Strong technical strategy and architecture skills, with the ability to evolve legacy systems effectively
• Experience in end-to-end ownership of initiatives from discovery through launch and iteration