Staff Conversational Designer

Job Summary

Defining the conversation design for Deepgram's voice agents, the full-time Staff Conversational Designer will work remotely to establish persona, turn-taking, and repair behaviors, collaborating closely with ML and Engineering teams to create natural conversational experiences.

Key responsibilities

• Define the persona and voice system for voice agents, ensuring coherence across experiences
• Design turn-taking and confirmation strategies while managing responsiveness and user interruptions
• Establish conversational-quality evaluations and provide developer-facing design guidance for best practices

Required qualifications

• Deep experience in designing conversational behavior for LLM-based voice agents or assistants
• Fluency with the speech pipeline, including ASR, LLM, and TTS
• Proven track record of designing and implementing turn-taking and confirmation patterns in production
• Exceptional writing skills for creating sample dialogs and design documentation
• Experience influencing engineering and ML partners on conversational design without direct authority