Staff Customer Reliability Engineer
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Job Summary
Acting as the senior technical owner for complex and high-severity customer issues, the full-time remote Staff Customer Reliability Engineer will diagnose problems across cloud infrastructure and Kubernetes, establish troubleshooting standards, and mentor team members while collaborating with various stakeholders.
Key responsibilities
- Diagnose and resolve high-severity customer issues across cloud infrastructure and Kubernetes
- Establish and improve standards for troubleshooting, case ownership, and technical documentation
- Coach and mentor Customer Reliability Engineers through complex case reviews and technical training
Required qualifications
- 7+ years of experience in technical support or related engineering disciplines
- Expert-level experience with Kubernetes and Linux in production environments
- Hands-on experience with major public cloud platforms such as AWS, Azure, or GCP
- Proficiency in at least one scripting or programming language, such as Python, Bash, or Go
- Demonstrated experience leading complex incidents and technical escalations
Complete Job Description
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