Staff Product Manager, Telephony
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Job Summary
Owning the vision and strategy for the voice platform, the full-time Staff Product Manager, Telephony will manage the roadmap and delivery of telephony products, ensuring call reliability and quality while working remotely.
Key responsibilities
- Own the voice and telephony strategy and multi-quarter roadmap, prioritizing customer impact and reliability
- Guide carrier and hosted voice vendor strategy, evaluating options for call quality, cost, and operational risk
- Define the platform's shared call model and establish consistent definitions for reporting and AI capabilities
Required qualifications
- 7+ years in product management with experience in voice or Contact Center product areas
- Working knowledge of SIP signaling, media streams, codecs, and telephony requirements
- Fluency in Contact Center workflows and their impact on reporting and attribution
- Experience writing product strategy or architecture documents guiding multi-quarter work
- Bachelor's degree or equivalent practical experience
Complete Job Description
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