Staff Software Engineer
Job Summary
To support the Care Experience team, the remote Staff Software Engineer will drive the end-to-end development of agent tooling, ensuring reliability and performance while integrating backend systems and iterating based on operational feedback.
Key responsibilities
- Drive the full lifecycle development of care agent tools, iterating based on agent feedback and operational metrics
- Lead the design and development of software services that connect the contact center platform with backend systems for real-time access to customer information
- Own the reliability and performance of business-critical tools, ensuring they remain fast and available in a high-throughput support environment
Required qualifications
- 8+ years of software engineering experience with a strong track record in production systems using Java, Kotlin, or similar languages
- Experience designing AWS-native integrations and event-driven architectures
- Proven ability to lead technical direction for complex systems from design through launch and iteration
- Demonstrated technical leadership and ability to drive alignment across engineering, product, and operations teams
- Familiarity with modern AI-assisted development tools
Complete Job Description
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