Staff User Experience Designer

Job Summary

Shaping customer interactions with AI, the full-time Staff User Experience Designer focused on Conversational AI will lead research, drive experience direction, and align cross-functional teams to enhance AI-driven experiences across voice and digital channels.

Key Responsibilities:

• Lead research and discovery to prioritize complex conversational AI challenges based on customer evidence
• Shape end-to-end experience direction for customer interactions with AI, establishing coherent approaches across various conversational contexts
• Drive alignment across design, product, engineering, and AI teams to translate customer and technology challenges into actionable decisions

Required Qualifications:

• 8+ years of experience in UX design, conversation design, or related fields
• Deep experience in solving complex UX problems and shaping experience direction across products
• Proven success using qualitative and quantitative research to influence product strategy
• Significant experience defining conversational or AI-driven experiences across voice and digital channels
• Strong understanding of user experience implications of conversational AI technologies