State Licensed Benefit Specialist
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Job Summary
Providing Tier 1 support for employee benefits inquiries, the full-time State Licensed Benefit Specialist will assist clients' employees with claims advocacy, enrollment support, and communications while working remotely.
Key responsibilities
- Maintains timely and complete interactions with clients and insurance partners to minimize errors
- Documents all client activity to ensure quality service and responsiveness
- Provides escalated claims advocacy and cultivates relationships with insurance partners
Required qualifications
- At least 1 year of call center experience and/or experience in Employee Benefits
- Must maintain all licenses required by the State Department of Insurance or be willing to obtain them within 90 days
- Ability to learn and explain benefits clearly to clients
- Experience in providing high-quality customer service to small group accounts
- Capable of multi-tasking and prioritizing workloads effectively
Complete Job Description
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