State Licensed Customer Operations Director

Job Summary

Leading the strategy for contact center platforms, the full-time remote State Licensed Customer Operations Director will develop business strategies, manage vendor performance, and ensure compliance while mentoring team members and collaborating with internal stakeholders.

Key Responsibilities

• Define and articulate a clear contact center platform business strategy across multiple technology platforms
• Represent the organization in discussions regarding contact center platform needs with stakeholders
• Manage internal and external vendors for performance and assigned deliverables

Required Qualifications

• 10+ years of experience as a direct owner of and decision-maker for contact center platforms and technology
• 5+ years leading teams responsible for administering contact center platforms
• Proven experience developing and executing against a contact center technology strategy
• Experience leading transformative change projects such as platform migrations and integrations
• Excellent communication skills with the ability to manage varying levels of stakeholders