State Licensed Customer Solutions Designer
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Job Summary
Bridging customer needs with technical solutions, the full-time remote State Licensed Customer Solutions Designer will translate regulatory requirements into actionable configurations, collaborate with Product and Engineering teams, and ensure data integrity for state and regional EMS applications.
Key responsibilities
- Translate customer workflows and regulatory statutes into clear requirements and configurations for the platform
- Collaborate daily with Product and Engineering teams to design features and ensure customer acceptance of changes
- Develop reusable playbooks and data strategies to facilitate efficient onboarding of new states and regions
Required qualifications
- Three or more years of experience in EMS, public safety, healthcare, or government licensing with knowledge of regulatory processes
- Working knowledge of NEMSIS and its application in state and regional EMS offices
- Strong skills in data modeling, quality assurance, and reporting
- Proven ability to write clear requirements and acceptance criteria for engineering teams
- Experience in translating regulatory language into business rules and test scenarios
Complete Job Description
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