State Licensed Customer Success Specialist

Job Summary

Combining first-line customer support with clinical expertise, the remote, salaried State Licensed Customer Success Specialist will manage U.S. customer onboarding, support workflow adoption, and serve as the primary contact for clinical inquiries.

Key responsibilities

• Run portal training and onboarding for clinical end users, including pulmonologists and radiologists
• Support workflow adoption and operational best practices during the early adoption phase of the customer journey
• Configure algorithms and workflows to meet customer clinical and operational requirements while addressing recurring issues

Required qualifications

• Hands-on clinical CT/radiology experience in a U.S. hospital or imaging center
• Direct exposure to PACS/RIS and DICOM routing from the clinical side
• Formal clinical imaging training (radiologic technology program or equivalent) with hands-on CT experience
• ARRT (R)(CT) or state-equivalent radiologic technologist credential preferred
• Experience with customer-facing applications or healthcare IT technical support