State Licensed Incident Manager
Job Summary
Responsible for managing technology and operational incidents across digital and retail platforms, the full-time State Licensed Incident Manager will serve as the central point of contact during incidents, ensuring timely escalation, stakeholder communication, and resolution while working remotely.
Key responsibilities
- Own and manage incidents from initiation through resolution and post-incident follow-up
- Coordinate technical teams and stakeholders to restore services quickly while maintaining accurate documentation in ServiceNow
- Facilitate post-incident reviews and identify opportunities for operational improvement and automation
Required qualifications
- State licensure as an Incident Manager
- Proven experience in incident management and operational support
- Strong understanding of ServiceNow or similar incident management tools
- Ability to work in a fast-paced, evolving environment with on-call rotational hours
- Experience in coordinating cross-functional teams and managing high-impact incidents
Complete Job Description
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