State Licensed Quality Assurance Specialist
Job Summary
Focusing on compliance and performance improvement, the fully remote Senior Quality Assurance Specialist in Claims will conduct client audits, monitor service metrics, and provide technical training while ensuring adherence to service agreements.
Key responsibilities
- Ensure compliance of field offices with client service instructions and agreements
- Conduct customized client audits and monitor performance metrics to assist branches in meeting client expectations
- Prepare oversight reports and participate in partnership meetings to support account management and improve claim outcomes
Required qualifications
- Bachelor's degree
- 7 years of relevant claims handling experience, particularly in complex and litigated claims
- State licensing in multiple jurisdictions
- Proficiency in MS Office applications
- Experience with related claims and business software
Complete Job Description
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