Strategic Account Advisor

Job Summary

Serving as the primary relationship manager for clients, the full-time Strategic Account Advisor will cultivate trusting relationships, provide strategic consultative services to enhance IT experiences, and collaborate with technical teams to optimize service delivery.

Key responsibilities

• Foster positive relationships with clients and provide impactful consultative services to enhance IT experience and productivity
• Facilitate Strategic Business Reviews to develop and update technology strategies, budgets, and service delivery metrics
• Conduct regular risk assessments to manage client satisfaction and oversee critical client communications

Required qualifications

• 3-4 years of experience in customer success or account management, preferably in an IT/MSP environment
• Proven ability to identify cross-sell and upsell opportunities
• Strong understanding of computer hardware, software, and common network concepts, including cloud computing
• Ability to thrive in a fast-paced environment and manage multiple tasks effectively
• Willingness to learn recent technologies and concepts related to the role