Strategic Account Advisor

Job Summary

Serving as the primary relationship manager, the full-time Strategic Account Advisor will cultivate trusting client relationships, provide strategic consultative services to enhance IT experiences, and collaborate with technical teams to optimize service delivery.

Key responsibilities

• Foster positive relationships with clients and facilitate Strategic Business Reviews to develop and update technology strategies
• Conduct risk assessments and oversee critical client communications to ensure satisfaction and manage overall risk levels
• Collaborate with technical teams to analyze client solutions and recommend adjustments for improved operational efficiency

Required qualifications

• 3-4 years of experience in customer success or account management, preferably in an IT/MSP environment
• Ability to identify cross-sell and upsell opportunities effectively
• Strong understanding of computer hardware, software, and common network concepts, including cloud computing
• Proficient in managing multiple tasks in a fast-paced environment
• Willingness to learn new technologies and concepts relevant to the role