Strategic Account Advisor

Job Summary

Serving as the primary relationship manager, the full-time Strategic Account Advisor will cultivate and sustain trusting relationships with clients, providing strategic consultative services to enhance their IT experience, productivity, and network security while collaborating with technical teams.

Key responsibilities

• Foster positive relationships with clients and provide impactful consultative services
• Facilitate Strategic Business Reviews to develop and update technology strategies and service delivery metrics
• Conduct regular risk assessments to manage client satisfaction and oversee critical communications

Required qualifications

• 3-4 years of experience in customer success or account management, preferably in an IT/MSP environment
• Ability to identify cross-sell and upsell opportunities
• Strong understanding of computer hardware, software, and network concepts, including cloud computing
• Willingness to learn recent technologies and concepts related to the role
• Experience in fast-paced environments with strong collaboration skills