Strategic Account Advisor
Job Summary
Serving as the primary relationship manager, the remote Strategic Account Advisor will cultivate and sustain positive client relationships, provide strategic consultative services to enhance IT experiences, and collaborate with technical teams to optimize service delivery.
Key responsibilities
- Foster positive and trusting relationships with clients while serving as their primary relationship manager
- Provide strategic consultative services to enhance clients' IT experience, productivity, and network security
- Facilitate Strategic Business Reviews (SBRs) to develop and update technology strategies and service delivery metrics
Required qualifications
- 3-4 years of experience in customer success or account management roles, preferably in an IT/MSP environment
- Ability to identify cross-sell and upsell opportunities
- Understanding of computer hardware, software, and common network concepts, including cloud computing
- Strong collaboration skills and a customer service mentality
- Willingness to learn recent technologies and concepts related to the role
Complete Job Description
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