Strategic Account Advisor
Job Summary
Serving as the primary relationship manager, the full-time remote Strategic Account Advisor will cultivate trusting client relationships, provide strategic consultative services to enhance IT experiences, and collaborate with technical teams to optimize service delivery.
Key responsibilities
- Foster positive relationships with clients while providing strategic consultative services to enhance their IT experience and productivity
- Facilitate Strategic Business Reviews to develop and update technology strategies, budgets, and service delivery metrics
- Conduct regular risk assessments to manage client satisfaction and oversee critical communications regarding project updates and major issues
Required qualifications
- 3-4 years of experience in customer success or account management, preferably in an IT/MSP environment
- Ability to identify cross-sell and upsell opportunities effectively
- Strong understanding of computer hardware, software, and common network concepts, including cloud computing
- Willingness to learn recent technologies and concepts related to the role
- Proven ability to thrive in a fast-paced environment while managing multiple tasks
Complete Job Description
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