Strategic Account Advisor
Job Summary
As the primary relationship manager, the full-time Strategic Account Advisor will cultivate trusting client relationships, provide strategic consultative services to enhance IT experiences, and collaborate with technical teams to optimize service delivery in a remote setting.
Key responsibilities
- Foster positive relationships with clients and serve as their primary point of contact
- Conduct Strategic Business Reviews to develop and update technology strategies and service delivery metrics
- Collaborate with technical teams to analyze client solutions and recommend operational adjustments
Required qualifications
- 3-4 years of experience in customer success or account management, preferably in an IT/MSP environment
- Proven ability to identify cross-sell and upsell opportunities
- Strong understanding of computer hardware, software, and common network concepts
- Ability to thrive in a fast-paced environment and manage multiple tasks effectively
- Willingness to learn recent technologies and concepts relevant to the role
Complete Job Description
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