Strategic Account Advisor
Job Summary
As the primary relationship manager, the full-time Strategic Account Advisor will cultivate trusting client relationships, provide strategic consultative services to enhance IT experiences, and collaborate with technical teams to optimize service delivery in a remote environment.
Key responsibilities
- Foster positive relationships with clients and provide impactful consultative services to enhance their IT experience
- Facilitate Strategic Business Reviews to develop and update technology strategies, budgets, and service delivery metrics
- Conduct regular risk assessments and oversee critical client communications to ensure satisfaction and manage overall risk levels
Required qualifications
- 3-4 years of experience in customer success or account management, preferably in an IT/MSP environment
- Ability to identify cross-sell and upsell opportunities effectively
- Understanding of computer hardware, software, and common network concepts, including cloud computing
- Strong collaboration skills and a customer service mentality
- Willingness to learn recent technologies and concepts related to the role
Complete Job Description
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