Strategic Account Advisor
Job Summary
Serving as the primary relationship manager, the full-time remote Strategic Account Advisor will cultivate trusting client relationships, provide strategic consultative services to enhance IT experiences, and facilitate business reviews to align technology strategies with client needs.
Key responsibilities
- Foster positive relationships with clients while providing impactful consultative services to enhance IT productivity and security
- Conduct Strategic Business Reviews to develop and update technology strategies and service delivery metrics
- Collaborate with the technical team to analyze client solutions and make recommendations for operational adjustments
Required qualifications
- 3-4 years of experience in customer success or account management, preferably in an IT/MSP environment
- Influential skills to identify cross-sell and upsell opportunities
- Strong understanding of computer hardware, software, and common network concepts
- Ability to perform in a fast-paced environment and manage multiple tasks effectively
- Willingness to learn recent technologies and concepts related to the role
Complete Job Description
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