Strategic Account Advisor

Job Summary

Serving as the primary relationship manager, the full-time Strategic Account Advisor will cultivate and sustain positive client relationships, provide strategic consultative services to enhance IT experiences, and collaborate with technical teams to optimize service delivery in a remote setting.

Key responsibilities

• Foster positive and trusting relationships with clients while serving as their primary relationship manager
• Provide strategic consultative services to enhance clients' IT experience, productivity, and network security
• Conduct regular Strategic Business Reviews (SBRs) to develop and update technology strategies and service delivery metrics

Required qualifications

• 3-4 years of experience in customer success or account management roles, preferably in an IT/MSP environment
• Strong understanding of computer hardware, software, and common network concepts, including cloud computing
• Ability to identify cross-sell and upsell opportunities
• Willingness to learn recent technologies and concepts related to the role
• Strong collaboration skills and a customer service-oriented mindset