Strategic Account Advisor

Job Summary

Serving as the primary relationship manager, the full-time Strategic Account Advisor will cultivate trusting client relationships, provide strategic consultative services to enhance IT experiences, and collaborate with technical teams to optimize service delivery in a remote setting.

Key responsibilities

• Foster positive relationships with clients and provide strategic consultative services to enhance their IT experience and productivity
• Facilitate Strategic Business Reviews (SBRs) to develop and update technology strategies and service delivery metrics
• Conduct regular risk assessments and manage critical client communications, ensuring high-quality support and satisfaction

Required qualifications

• 3-4 years of experience in customer success or account management, preferably in an IT/MSP environment
• Ability to identify cross-sell and upsell opportunities
• Strong understanding of computer hardware, software, and common network concepts, including cloud computing
• Willingness to learn recent technologies and concepts related to the role
• Proven collaboration skills and accountability in a fast-paced environment