Strategic Account Advisor
Job Summary
As the primary relationship manager, the full-time Strategic Account Advisor will cultivate trusting client relationships, provide strategic consultative services to enhance IT experiences, and collaborate with technical teams to optimize service delivery in a remote setting.
Key responsibilities
- Foster positive relationships with clients and conduct Strategic Business Reviews to develop technology strategies
- Provide consultative services to enhance client productivity and network security, collaborating with team members as needed
- Monitor client communications and ensure high-quality support while addressing satisfaction issues and managing risks
Required qualifications
- 3-4 years of experience in customer success or account management, preferably in an IT/MSP environment
- Ability to identify cross-sell and upsell opportunities effectively
- Strong understanding of computer hardware, software, and network concepts, including cloud computing
- Proven ability to thrive in a fast-paced environment and manage multiple tasks
- Willingness to learn about recent technologies and concepts related to the role
Complete Job Description
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