Strategic Account Manager
Job Summary
Managing an assigned portfolio of clients, the fully remote Strategic Account Manager will own the strategy and commercial outcomes while developing strong executive relationships and leading a Customer Success Manager to ensure effective account execution and growth.
Key Responsibilities
- Own the overall strategy, executive relationship, and commercial outcomes for an assigned portfolio of customers
- Develop high-quality strategic account plans and lead commercial strategy, including renewals and negotiations
- Manage, coach, and develop the Customer Success Manager, providing support and accountability for the account team's effectiveness
Required Qualifications
- Bachelor's degree or equivalent professional experience preferred
- 7+ years of experience in Account Management, Customer Success, or related roles with a track record of managing executive relationships
- Prior enterprise account experience managing complex, multi-stakeholder customer relationships
- Proven experience leading renewal, retention, and expansion strategies, including negotiation and contract management
- Experience using CRM and CPQ or CLM platforms such as Salesforce or similar systems
Complete Job Description
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