Strategic Account Manager

Job Summary

Managing a concentrated portfolio of strategic accounts, the full-time Account Manager will engage with executive-level stakeholders to drive retention and expansion while working remotely.

Key responsibilities:

• Own and grow relationships with a select group of Runpod's largest strategic accounts through high-touch engagement and account planning
• Partner with dedicated Forward Deployed Engineers to align technical outcomes with commercial growth and proactively introduce new capabilities
• Negotiate multi-year contracts and manage complex renewals while serving as the voice of customers internally to influence product priorities

Required qualifications:

• 6+ years in account management with experience in complex accounts, preferably in AI infrastructure or cloud services
• Proven track record of managing multi-million-dollar strategic accounts and negotiating high-value contracts
• Strong technical acumen with the ability to engage both technical and executive stakeholders
• Experience with CRM systems, particularly Hubspot, and a solid understanding of account health metrics
• Ability to thrive in a fast-paced, evolving environment and experience in building account management processes from the ground up is a plus