Strategic Account Manager
Job Summary
Seeking a dedicated Strategic Account Manager for the Public Sector, this full-time remote position will focus on post-sales success, ensuring maximum value realization, retention, and growth within key government accounts while aiming for 100% customer retention and zero churn.
Key Responsibilities
- Manage customer retention and renewal, overseeing account strategy, expansion opportunities, and financial aspects of contracts
- Collaborate with Sales and Delivery teams to create and implement comprehensive account plans that enhance customer health and identify growth opportunities
- Build and maintain deep relationships with key stakeholders, ensuring clients achieve desired outcomes and realize the full potential of the platform
Required Qualifications
- 8-10+ years of experience in Strategic Account Management or Federal Sales, focusing on post-sales and renewals
- Proven track record of achieving high retention and renewal rates with large government accounts
- Experience managing complex Federal/DoD contracts and navigating government procurement processes
- Exceptional interpersonal skills to build rapport with senior government leaders and executives
- Familiarity with enterprise software, particularly in AI/ML, data analytics, or business intelligence
Complete Job Description
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