Strategic Account Manager

Job Summary

To support a growing customer base, the full-time Strategic Account Manager will serve as the primary relationship owner for a portfolio of clients, focusing on retention, expansion, and advocacy while driving long-term revenue growth in a remote environment.

Key Responsibilities

• Build and maintain deep, trust-based relationships with customers to ensure retention and satisfaction
• Identify and execute upsell and cross-sell opportunities to drive revenue growth within existing accounts
• Encourage customer advocacy by turning satisfied clients into champions who provide referrals and participate in community initiatives

Required Qualifications

• Bachelor's degree in Business, Marketing, or a related field
• 5+ years of experience in Customer Success, Account Management, or a similar role within the CPaaS industry
• Proven track record of achieving significant revenue targets with large and complex customers
• Technical aptitude to understand and convey complex information effectively
• Experience with Customer Success software and CRM tools (e.g., Salesforce, Gainsight) is a plus