Strategic Account Manager

Job Summary

Managing a portfolio of high-value accounts, the remote Strategic Account Manager will deliver retention and expansion by understanding customer priorities, building strategic plans, and fostering long-term partnerships.

Key responsibilities

• Build and maintain comprehensive account profiles and strategic plans for each customer
• Map stakeholders and decision-makers within accounts to identify priorities and influence
• Negotiate multi-year agreements and manage renewal forecasts while collaborating with internal teams

Required qualifications

• Experience in SaaS account management, preferably in enterprise or strategic segments
• Proven track record in account planning and whitespace analysis with demonstrated ROI outcomes
• Ability to manage relationships with VP and C-level stakeholders in large organizations
• Experience in managing a book of business focused on gross and net revenue retention
• Strong business acumen with the ability to balance corporate rigor and customer empathy