Strategic Account Manager
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Job Summary
Owning the health, retention, and growth of customer accounts, the full-time Strategic Account Manager will proactively manage relationships, monitor performance, and drive customer success in a remote environment.
Key responsibilities
- Track account performance metrics and address issues before they escalate
- Build trusted advisor relationships with customers through regular check-ins and program reviews
- Develop performance reports and identify growth opportunities to enhance customer value
Required qualifications
- 3+ years in account management, customer success, or a similar client-facing role
- Strong storytelling ability to convey data-driven insights and value
- Experience collaborating with cross-functional teams in a fast-paced environment
- Proficiency in data analysis and comfort working with spreadsheets and dashboards
- Proactive mindset with the ability to navigate ambiguity and problem-solve independently
Complete Job Description
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