Strategic Account Manager
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Job Summary
Managing assigned strategic customer accounts, the full-time Strategic Account Manager will serve as the primary relationship owner, focusing on customer retention, identifying growth opportunities, and ensuring overall account health in a remote setting.
Key responsibilities
- Serve as the primary point of contact and owner for assigned strategic accounts
- Develop and maintain account plans, stakeholder maps, and risk documentation
- Lead regular customer meetings, including business reviews and strategic discussions
Required qualifications
- Bachelor's degree in Sales or a related field, or equivalent experience
- Experience managing strategic or key customer accounts
- Ability to demonstrate a positive, adaptable attitude toward AI-enabled tools and automation
- Demonstrated ability to build and maintain strong customer relationships
- Familiarity with customer relationship management and support tools such as HubSpot, Zendesk, Jira, Teamwork, and Airtable preferred
Complete Job Description
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