Strategic Client Success Manager
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Job Summary
Supporting a portfolio of 6-8 enterprise life insurance clients, the full-time Strategic Client Success Manager will oversee the entire client journey, ensuring a best-in-class experience through implementation, engagement, and renewals while working remotely.
Key responsibilities
- Manage the end-to-end client lifecycle, including implementation, ongoing engagement, upsells, and renewals
- Provide ongoing support and communication, leading client meetings and tracking tasks and deliverables
- Collaborate cross-functionally to address client challenges and leverage data to optimize client impact
Required qualifications
- 6+ years of experience with strategic/enterprise clients in account management, client success, or consulting, preferably in a SaaS environment
- Proven experience overseeing the entire client lifecycle post-sale
- Exceptional organizational skills and ability to thrive in a fast-paced environment
- Strong analytical skills with the ability to present data strategically to clients
- Bachelor's degree
Complete Job Description
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