Strategic Customer Success Engineer
Job Summary
To support enterprise clients, the full-time remote Strategic Customer Success Engineer will act as the primary technical resource, leading onboarding processes, providing ongoing support, and driving product adoption while collaborating with internal teams to ensure customer satisfaction.
Key responsibilities
- Act as the primary technical resource for enterprise customers, providing guidance on deployment, integration, and optimization of products
- Lead the technical onboarding process for new strategic customers, ensuring their specific requirements are met
- Provide ongoing technical support and troubleshooting to address customer concerns effectively
Required qualifications
- 10+ years of experience in customer success, professional services, or solutions engineering, preferably in a SaaS environment
- Strong hands-on experience with JavaScript, RESTful APIs, and SQL, preferably PostgreSQL
- Familiarity with software development lifecycles and modern API architectures
- Experience with at least one supported SDK language (Go, Node.js, Python, PHP, C#, Java) is preferred
- Bachelor's degree in Computer Science, Engineering, or a related field is preferred
Complete Job Description
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