Strategic Customer Success Manager

Job Summary

As the primary strategic advisor for a portfolio of high-profile accounts, the full-time Strategic Customer Success Manager will build and execute account plans, drive measurable ROI, and manage renewals while working remotely.

Key responsibilities

• Serve as the primary strategic advisor, understanding customer business objectives and challenges
• Cultivate trusted relationships with key stakeholders and act as the voice of the customer internally
• Identify upsell and expansion opportunities while managing the renewal process for strategic accounts

Required qualifications

• 7+ years in customer success, strategic account management, or enterprise SaaS sales
• Experience engaging C-level stakeholders and leading conversations on business value and renewal intent
• Strong communication and negotiation skills, with the ability to translate complex business requirements
• Strategic mindset with the ability to manage competing priorities in a fast-paced environment
• Experience with CRM/customer success platforms (e.g., Salesforce, Gainsight) preferred