Strategic Customer Success Manager

Job Summary

Acting as a strategic partner to cQuant customers, the full-time Strategic Customer Success Manager will remotely help clients maximize value from the analytics platform by developing success roadmaps, promoting product adoption, and identifying upsell opportunities.

Key responsibilities

• Collaborate with customers to create strategic success roadmaps for cQuant adoption and monitor best practices to enhance customer value
• Serve as a primary point of contact for assigned customers, building relationships and supporting strategic conversations and escalated issues
• Coordinate onboarding and training efforts, ensuring successful integration and ongoing engagement with cQuant products and services

Required qualifications

• Bachelor's or master's degree in economics, mathematics, statistics, engineering, physics, finance, business, technology, or a related discipline
• 2-5 years of experience in a customer-facing role within the energy sector, such as customer success, consulting, or analytics
• Working knowledge of wholesale energy markets and relevant customer use cases
• Ability to understand analytical concepts and translate them into clear business value for customers
• Proven track record of building trusted customer relationships and conducting strategic conversations about customer objectives and outcomes