Strategic Customer Success Manager
Job Summary
Driving customer value and adoption, the full-time Strategic Customer Success Manager will oversee a portfolio of complex clients in the mortgage and lending sectors, ensuring successful implementation and utilization of Blend's AI-driven solutions while working collaboratively with internal teams.
Key responsibilities
- Define and deliver value by aligning with customers on strategic priorities and KPIs
- Lead business reviews to provide insights and a prescriptive roadmap for customer performance improvement
- Drive adoption by designing and coordinating training and enablement plans for customers
Required qualifications
- 8+ years in customer-facing roles at a B2B SaaS company, consulting firm, or lending institution
- Deep knowledge of lending operations from application to close, with mortgage and home equity experience preferred
- Comfortable with metrics and performance data analysis to facilitate improvement discussions
- Open to learning and implementing new AI tools for customer benefit
- Strong presentation and writing skills, capable of engaging with C-level leaders
Complete Job Description
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