Strategic Customer Success Manager

Job Summary

Owning the day-to-day health and growth of key customer programs, the full-time Strategic Customer Success Manager will manage relationships with FedEx and other strategic clients, ensuring successful execution of customer strategies while working remotely or in a hybrid setting.

Key responsibilities

• Serve as the primary point of contact for customer stakeholders, building trusted relationships across their teams
• Coordinate the launch and ongoing operation of strategic customer verticals, ensuring alignment and resource availability
• Collaborate with the program lead to translate customer growth strategies into actionable plans and deliverables

Required qualifications

• 5+ years of experience in customer success, partner/account management, or program management within logistics or SaaS
• Proven ability to manage complex enterprise relationships and multiple work streams simultaneously
• Strong cross-functional coordination skills across product, operations, and engineering teams
• Excellent stakeholder management and communication skills, with experience engaging senior partners
• Comfort with data analysis and technology, capable of tracking KPIs and interpreting operational metrics