Strategic Customer Success Manager

Job Summary

Owning the day-to-day health and growth of strategic customer relationships, the full-time Strategic Customer Success Manager will coordinate the launch and ongoing operation of customer verticals while ensuring alignment and resource availability, working remotely or in a hybrid environment.

Key responsibilities

• Serve as the primary day-to-day point of contact for customer stakeholders, building trusted relationships across their business and operational teams
• Coordinate the launch and ongoing operation of strategic customer verticals, ensuring alignment and resources are in place to meet timelines
• Monitor partnership KPIs and operational metrics, preparing and leading business reviews and status updates for customers and internal leadership

Required qualifications

• 5+ years in customer success, partner/account management, program management, or client-facing delivery roles, ideally within logistics, supply chain, SaaS, or enterprise technology
• Proven track record managing complex enterprise relationships and maintaining multiple work streams simultaneously
• Strong cross-functional coordination skills, capable of driving alignment across product, operations, and engineering teams
• Excellent communication and stakeholder management skills, with the ability to engage with senior partners
• Comfort with data and technology, able to track KPIs and interpret operational metrics effectively