Strategic Customer Success Manager

Job Summary

Owning the day-to-day health and growth of strategic customer programs, the full-time Strategic Customer Success Manager will manage relationships with key clients like FedEx, coordinate vertical execution, and ensure alignment across internal teams in a remote or hybrid work environment.

Key responsibilities

• Serve as the primary point of contact for customer stakeholders, building trusted relationships across their business and operational teams
• Coordinate the launch and ongoing operation of strategic customer verticals, ensuring alignment and resource availability
• Monitor partnership KPIs and operational metrics, preparing and leading business reviews and status updates for customers and internal leadership

Required qualifications

• 5+ years in customer success, partner/account management, or program management roles, preferably in logistics or SaaS
• Proven track record managing complex enterprise relationships and multiple work streams simultaneously
• Strong cross-functional coordination skills, able to drive alignment across product, operations, and engineering
• Excellent communication and stakeholder management skills, with the ability to engage senior partners
• Comfort with data and technology, capable of tracking KPIs and interpreting operational metrics