Strategic Customer Success Manager

Job Summary

Owning the day-to-day health and growth of strategic customer programs, the full-time Strategic Customer Success Manager will serve as the primary contact for clients like FedEx, coordinating internal teams and driving execution to ensure operational success in a remote or hybrid environment.

Key responsibilities

• Own the customer relationship and build trusted partnerships with stakeholders across their business
• Drive vertical execution by coordinating the launch and ongoing operations of strategic customer verticals
• Partner with the program lead to translate customer growth strategies into actionable plans and deliverables

Required qualifications

• 5+ years in customer success, partner/account management, or program management within logistics, supply chain, or SaaS
• Proven experience managing complex enterprise relationships and multiple work streams simultaneously
• Strong cross-functional coordination skills with the ability to drive alignment across various teams
• Excellent communication and stakeholder management skills, capable of engaging with senior partners
• Comfort with data and technology, able to track KPIs and interpret operational metrics effectively