Strategic Customer Success Manager

Job Summary

Owning the day-to-day health and growth of strategic customer programs, the full-time Strategic Customer Success Manager will serve as the primary contact for clients like FedEx, coordinating internal teams to ensure successful execution and expansion of services in a remote or hybrid work environment.

Key responsibilities

• Own the customer relationship, building trusted connections with stakeholders across their business and operational teams
• Drive vertical execution by coordinating the launch and ongoing operations of strategic customer verticals to meet timelines
• Partner with the program lead to translate customer growth strategies into actionable plans and deliverables

Required qualifications

• 5+ years in customer success, partner/account management, or program management roles within logistics, supply chain, or SaaS
• Proven ability to manage complex enterprise relationships and multiple work streams simultaneously
• Strong cross-functional coordination skills to align product, operations, and engineering teams
• Excellent communication and stakeholder management skills, capable of engaging with senior partners
• Comfort with data and technology, able to track KPIs and interpret operational metrics effectively