Strategic Customer Success Manager

Job Summary

Owning the day-to-day health and growth of strategic customer relationships, the full-time Strategic Customer Success Manager will serve as the primary contact for clients like FedEx, ensuring successful execution of customer strategies while coordinating internal teams and driving operational excellence in a remote or hybrid work environment.

Key responsibilities

• Manage the customer relationship by building trusted connections with stakeholders across their business and operational teams
• Coordinate the launch and ongoing operation of strategic customer verticals, ensuring alignment and resource availability
• Collaborate with the program lead to translate customer growth strategies into actionable plans and milestones

Required qualifications

• 5+ years in customer success, partner/account management, program management, or client-facing delivery roles, preferably in logistics, supply chain, or SaaS
• Proven experience managing complex enterprise relationships with multiple concurrent work streams
• Strong cross-functional coordination skills with the ability to drive alignment across various teams
• Excellent communication and stakeholder management skills, capable of engaging with senior partners
• Comfort with data and technology, able to track KPIs and interpret operational metrics effectively