Strategic Customer Success Manager

Job Summary

Owning the day-to-day health and growth of strategic customer relationships, the full-time Strategic Customer Success Manager will serve as the primary point of contact for clients like FedEx, coordinating internal teams to ensure successful execution and expansion of services in a remote or hybrid environment.

Key responsibilities

• Build and maintain trusted relationships with customer stakeholders, acting as the main point of contact
• Coordinate the launch and ongoing operation of strategic customer verticals, ensuring alignment and resource availability
• Collaborate with the program lead to translate customer growth strategies into actionable plans and deliverables

Required qualifications

• 5+ years in customer success, partner/account management, or program management, preferably in logistics or SaaS
• Proven ability to manage complex enterprise relationships and multiple work streams simultaneously
• Strong cross-functional coordination skills, with experience driving alignment across teams without direct authority
• Excellent stakeholder management skills, capable of engaging with senior partners effectively
• Comfort with data and technology, able to track KPIs and interpret operational metrics