Strategic Customer Success Manager

Job Summary

Owning the day-to-day health and growth of strategic customer relationships, the full-time Strategic Customer Success Manager will manage client interactions, coordinate vertical execution, and partner with internal teams to ensure successful delivery and expansion of services in a remote or hybrid environment.

Key responsibilities

• Serve as the primary point of contact for customer stakeholders, building trusted relationships across their teams
• Coordinate the launch and ongoing operation of strategic customer verticals, ensuring alignment and resource availability
• Monitor partnership KPIs and operational metrics, preparing and leading business reviews for customers and internal leadership

Required qualifications

• 5+ years in customer success, partner/account management, or program management roles, preferably in logistics or SaaS
• Proven experience managing complex enterprise relationships and multiple work streams simultaneously
• Strong cross-functional coordination skills with the ability to drive alignment without direct authority
• Excellent stakeholder management skills, capable of engaging with senior partners
• Comfort with data analysis and technology, able to track KPIs and interpret operational metrics