Strategic Customer Success Manager

Job Summary

Managing the day-to-day health and growth of strategic customer relationships, the full-time Strategic Customer Success Manager will coordinate operations, drive execution, and ensure alignment between OneRail and its partners, including FedEx, in a remote or hybrid work environment.

Key responsibilities

• Own the customer relationship as the primary day-to-day point of contact for stakeholders
• Drive vertical execution by coordinating the launch and ongoing operations of strategic customer verticals
• Partner with the program lead to translate customer growth strategies into actionable plans and deliverables

Required qualifications

• 5+ years in customer success, partner/account management, or program management roles, preferably in logistics or SaaS
• Proven experience managing complex enterprise relationships and multiple work streams simultaneously
• Strong cross-functional coordination skills with the ability to drive alignment across various teams
• Excellent communication and stakeholder management skills, capable of engaging with senior partners
• Comfort with data and technology, able to track KPIs and interpret operational metrics