Strategic Customer Success Manager

Job Summary

Owning the day-to-day health and growth of strategic customer relationships, the full-time Strategic Customer Success Manager will coordinate operations, manage expectations, and drive execution for clients such as FedEx, working remotely or in a hybrid capacity.

Key responsibilities

• Serve as the primary point of contact for customer stakeholders, building trusted relationships across their teams
• Coordinate the launch and ongoing operation of strategic customer verticals, ensuring alignment and resource availability
• Monitor partnership KPIs and operational metrics, preparing business reviews and status updates for customers and internal leadership

Required qualifications

• 5+ years in customer success, partner/account management, program management, or client-facing delivery roles, preferably in logistics or SaaS
• Proven track record managing complex enterprise relationships and multiple work streams simultaneously
• Strong cross-functional coordination skills with the ability to drive alignment across teams
• Excellent communication and stakeholder management skills, capable of engaging with senior partners
• Comfort with data and technology, able to track KPIs and interpret operational metrics